Events Archives | Lateshipment.com

Will You Be at Freshworks’ E-Commerce Bootcamp 2020?

Rohan Rinaldo Felix — Mon, 14 Sep 2020 09:56:27 +0000

At LateShipment.com, we are excited to announce that we will be a part of the “E-Commerce Bootcamp” being organized by Freshworks on the 25th of September, 2020 and supported by industry behemoths such as Shopify, PayPal, SurveyMonkey, Unicommerce, and Parcel Hub.

DATE: SEPTEMBER 25 (FRIDAY)

SESSION 1: 11 AM–12 PM (PT) | 2 PM–3 PM (ET)

SESSION 2: 12 PM–1 PM (PT) | 3 PM–4 PM (ET)

E-Commerce Bootcamp is a series of Ask Me Anything (AMA) sessions that seek to encourage e-tailers to transform their existing business while also encouraging traditional brick-and-mortar retail stores to bolster their online presence, especially in the current uncertain economic climate.

Here’s Why You Should Be a Part

2020 has been a challenging year for the world of retail and e-commerce. The COVID-19 pandemic, in particular, has forced organizations to rethink the way they do business.

A recent report by IBM states that the pandemic has accelerated the shift to digital shopping by roughly 5 years ; the same report also indicates that by 2020, department stores will decline by 60%, while e-commerce will grow by nearly 20%.This indicates that you need to bring your digital A-game to the fore in order to stand out in an already crowded online e-commerce environment.

Of particular importance is how you handle the moments after buyers hit the “BUY” button on your website. Studies during the pandemic show that post-purchase customer experience has taken a big hit as a result of shipping carriers straining to meet increased parcel-delivery demand. This doesn’t bode well for businesses like yours, especially at a time when customers are more dependent than ever on online commerce.

If your business has been impacted by the pandemic, these interactive sessions will provide you the opportunity to have your pressing concerns and questions addressed by subject matter experts. You will also have access to rare insights to help you optimize and scale-up your workflows in light of the present circumstances.

Who Are These Sessions For?

These bootcamp sessions are tailored toward anyone working in an e-commerce environment or looking to transition their business online from brick-and-mortar (brick to click).

Retail Leaders Who Should Attend

Management teams: CEOs / Founders
Operations: COOs, Operations Managers
Supply-chain leaders: Logistics Managers, Shipping Managers
Marketers
Customer Support & Customer Success Executives

What You Will Learn

The expert sessions of E-Commerce Bootcamp will provide a much-needed deep-dive for business leaders.

Session 1 | 11 AM–12 PM (PT) | 2 PM–3 PM (ET)

The importance of having the right strategy in place before venturing into e-commerce
Is Direct-to-consumer (D2C) the right selling strategy in the next normal
Employing no-code tools to boost your online sales
Competitive Pricing — Deal-maker or deal-breaker
Criticality of logistics and inventory management for on-time delivery
Social Commerce — Creating a level-playing field for small and family-owned businesses
Are traditional marketing campaigns (OOH, TV spots, radio ads) still as relevant in today’s overtly digital marketing landscape

Session 2 | 12 PM–1 PM (PT) | 3 PM–4 PM (ET)

The impact of evolving consumer behavior and social distancing norms on the holiday season spending
Personalization in a contactless world
Beating customer choice paralysis through conversational commerce
Customer Loyalty Programs vs Customer Service — What’s the #1 Brand Differentiator
Importance of on-time delivery and customer support in real-time
The importance of customer feedback in meeting customer expectations
How social listening helps you understand your customers’ needs and gather valuable feedback

Featured Speakers

These sessions will feature subject matter experts from Outgrow, Chargebee, SurveyMonkey, and LateShipment.com.

There will be additional participation from industry behemoths such as Shopify, PayPal, Unicommerce, and Parcel Hub.

Session 1 will feature:

Saksham Sharda, Creative Director at Outgrow
Vikram Bhaskaran, Senior Director of Marketing at Chargebee
Miguel Adao, Head of Marketing for North America at Freshworks

Session 2 will feature:

Sriram Sridhar, Founder & CEO at LateShipment.com
Mike Greenberg, Lead Product Marketing Manager at SurveyMonkey

These sessions will provide you the perfect opportunity to have your pressing questions around e-commerce and e-tail answered by industry experts.

The sessions are scheduled for the 25th of September, 2020. Slots are limited, so register today to book your place!

DATE: SEPTEMBER 25 (FRIDAY)

SESSION 1: 11 AM–12 PM (PT) | 2 PM–3 PM (ET)

SESSION 2: 12 PM–1 PM (PT) | 3 PM–4 PM (ET)

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[COVID-19] Service Updates from FedEx, UPS, USPS, DHL, & Canada Post

Naveen Selvaraj — Fri, 31 Jul 2020 03:00:52 +0000

With updates as of July 31, 2020.

With most people staying indoors & practicing social distancing, isolation or quarantining, there has been a spike in online shopping over the past few months. Major eCommerce marketplaces including Amazon have put up messages on their sites warning customers of possible delivery delays due to a surge in orders.

This post is intended to enable you with critical updates from the major shipping carriers about possible discrepancies on the delivery front and also what your business can do to tide over them.

At this point, the situation remains volatile and is rapidly changing. We will keep a close watch on developments within the industry and update this page as the situation evolves.

Read till the end for valuable insights on how your business can navigate these uncertain circumstances.

1. FedEx Corp.

FedEx is facing discrepancies in its services due to the prevailing situation. In its latest service alert, the carrier has stated that due to the high volume of parcels that they are dealing with at the moment, they are facing delivery delays in their FedEx Ground services in various parts of the U.S.

What You Need to Know

Global Suspension of Money-Back Guarantee

FedEx has suspended its Money-Back Guarantee for all FedEx Express, FedEx Ground, FedEx Freight, and FedEx Office services worldwide. Packages shipped after March 23, 2020, won’t be eligible for the Money-Back Guarantee.

Temporary Surcharge for International Shipments

FedEx implemented a temporary surcharge on all its FedEx Express services beginning April 6. The carrier has stated that these surcharges are being levied as a result of limited air cargo capacity and escalating costs due to the current constrained environment.

Temporary Peak Surcharges

FedEx has implemented temporary peak surcharges, in addition to existing charges, for shipments that qualify as oversized or unauthorized or which require additional handling. These surcharges have been implemented in order to deal with the surge in residential deliveries and transit of large-sized packages, which substantially escalate operational costs.

Temporary Suspension of Signatures

FedEx has temporarily suspended its signature rules for most deliveries in the U.S. except for those that require an adult signature in order to protect customers and workers from getting infected.

2. United Parcel Service (UPS)

UPS is facing discrepancies with its services and has communicated that it is continuously reassessing its operations to deal with the situation.

What You Need to Know

Implementation of Peak Surcharges

UPS has applied a peak surcharge to certain UPS Ground Residential and UPS SurePost Packages for packages with U.S. origins and destinations.

This surcharge is applicable for businesses whose average weekly shipment volume between February 2, 2020 and February 29, 2020 increased by 25000 packages.

The carrier has also implemented a surcharge for overweight packages. This surcharge is applicable for businesses who have shipped more than 500 large packages in the above-mentioned period.

Large Packages are defined as packages with length (longest side of the package) + girth [(2 x width) + (2 x height)] combined exceeding 130 inches, or with length exceeding 96 inches.

The surcharge has been in force from May 3, 2020.

Suspension of Service Guarantee

UPS has suspended service guarantees on all its shipments originating from the U.S. for both U.S. Domestic and International packages.

Temporary Suspension of Signatures

UPS has suspended the requirement of signatures for most of its deliveries. During a delivery requiring a signature, the UPS driver will leave the parcel on the customer’s doorstep along with the form to be signed. The driver will retrieve the form after the customer has signed it and is away at a safe distance.

Contactless Deliveries

UPS has also provided a contactless delivery option. This option provides for a customer to ask their UPS driver to drop the parcel at their doorstep or redirect it to another desired address.

3. United States Postal Service (USPS)

The US Postal Service released its latest service update on July 30,2020.

As per its update on April 17, 2020, it changed its service commitments for a few services.

The service commitments for Priority Mail’s two- and three-day services have been extended to three and four days respectively.

Similarly, for the Priority Mail Open and Distribute (PMOD) service, the service date has been extended from two to five days nationwide, and for the First-Class Package Service (FCPS) two and three-day services, the service date has been extended by three and four days respectively.

What You Need to Know

Suspension of Refunds

USPS has suspended refunds for items shipped to international countries where their service has been suspended.

Here is the list of all the international destinations which are facing service disruptions and are thus not eligible for refunds.

Safety Measures for Services that Require Customer Signatures

USPS has implemented a few safety measures in order to ensure the safety of both its employees and customers. Following are the safety measures:

Employees have been instructed to ask customers to stay at a safe distance or close the screen door/door while they leave the item being delivered in the mail receptacle or appropriate location by the customer door.
Employees are expected to maintain a safe & appropriate distance while obtaining details from customers.
Employees have been instructed to avoid areas that may be frequently touched when knocking.
If there is no response during a delivery, employees have been instructed to follow the normal Notice Left process.

4. DHL International GmbH

DHL has made some temporary adjustments to its time-definite international services due to an increase in the transit time for many international destinations.

The carrier has formed the Deutsche Post DHL Group Coronavirus task force in order to closely monitor and manage services during the Coronavirus outbreak.

The carrier has stated that it is coordinating with international organizations to provide the necessary information to all employees on relevant operations.

What You Need to Know

Emergency Situation Surcharge

Due to the high volume of packages and the impact on the aviation industry, DHL introduced an Emergency Situation Surcharge in early April that was reduced starting July 1, 2020.

No Suspension of the Money-Back Guarantees

DHL has stated that there is no suspension of its money-back guarantee, which is applicable for its Time Definite services.

No-Contact Deliveries

DHL is offering signatureless deliveries to customers who do not wish to sign via their scanner screen or on paper in order to maintain social distancing. It has temporarily enabled Signature Release for all business-to-consumer (B2C) shipments on its On-Demand Delivery platform.

5. Canada Post Corp.

As per Canada Post’s latest update released on July 29, 2020, service levels are improving as a result of their parcel volumes reducing due to the reopening of some stores. However, the On-Time Delivery Guarantee for parcels remains suspended.

What You Need to Know

To help contain the spread of COVID-19, Canada Post has taken the following preventive measures:

No Refunds for Late Deliveries

The carrier has waived off refunds for late deliveries, but other service failures like billing errors, incorrect surcharges, and others are still eligible for refunds.

Temporary Suspension of Signatures

In order to avoid close contact between delivery agents and customers, Canada Post no longer requires signatures on normal deliveries.

However, for items using the Registered and Xpresspost Certified services and those that require Proof of Identity, Proof of Age, and COD (collect-on-delivery) and items which require custom fees, a signature will be required.

Contactless Deliveries

Canada Post delivery agents will drop packages in the mailbox or outside the door if possible and safe to do so. Else, a notice card will be left indicating the post office from which customers can collect their parcels by showing their identity proof.

6. Here’s How Your Business Can be Prepared

With all the changes that COVID-19 is bringing to the logistics industry, it makes it incumbent upon retailers like you to be prepared to deal with the fast-changing situation.

1.Get your workplace COVID-19 ready

Take every sanitary step possible to ensure the safety of people that work in your organisation. Promote frequent and thorough hand washing, encourage workers to stay home if they are sick, encourage respiratory etiquette, etc.

2.Regularly disinfect your shared elements

Routinely disinfect surfaces, equipment, devices and other elements that are frequently shared among the people in your organization.

3.Prioritize your stocks

Understand what your customers are buying from you and prioritize your stocks so that you can quickly receive, restock, and ship them during demand.

4.Prepare an emergency response team

Online orders can spike at any time so, in order to deal with the situation, prepare an emergency response team.

5.Inform your customers about possible delivery delays

Notify your customers about possible delays in deliveries on your website or by sending emails or messages.

6.Follow a multi-carrier approach

Make use of multiple shipping carriers so that you can prioritize between them and deliver your orders efficiently.

7.Build a contingency plan

Plan ahead for scenarios that could affect the bottom line of your business, like unavailability of staff, shipping carriers not operating in a particular region, suppliers not being able to deliver your orders, etc.

7. How LateShipment.com Can Help in This Crisis

With shipping carriers straining to deliver parcels and a high possibility of delays, here are some capabilities of our Delivery Experience Management (DEM) suite that can help you now more than ever in the last mile of parcel shipping:

1.Real-Time Visibility into Shipments in Transit

Monitor all your shipments across carriers, services, and locations unfold in real-time on a single unified dashboard.

2.Purpose Built Dashboard for Your Customer Support Reps

Empower your Support team with critical insights on a purpose-built dashboard that lets them intervene and fix last-mile issues before customer impact.

3.Send Automated Email & SMS Updates to Your Customers

Engage with your customers in the last mile with timely notifications on their parcel status and show them you’ve got their back.

4.Send Customized Email Updates to Specific Customers

Sometimes, certain parcels need more attention than others. At such times, reach out to specific customers well in advance and allay their concerns.

Additionally, our solution also allows you to provide customers an on-brand tracking experience through custom tracking pages that reside on your domain rather than on the shipping carrier’s.

You can start using these features in less than 2 minutes without the need for any IT/business process change or coding. And the best thing is that LateShipment.com is a simple cloud-based plug-and-play solution that can seamlessly integrate with the tools you already use.

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Internet Retailing Expo 2018: Inspiration and Innovation in Birmingham

Joelah James — Tue, 27 Mar 2018 14:14:05 +0000

LateShipment.com’s team is home from Internet Retailing Expo 2018 in Birmingham, and here are a few highlights from our time at the show. After attending the Last Mile Fulfilment Asia 2018 in Singapore, we exhibited at the IRX 2018 as well. It was an overwhelming success with solid takeaways from the ecommerce fraternity. Thanks to all the receptive attendees we met at the event. The venue was set up very efficiently with clear distinctions between the exhibiting area and the others. We had a list of speakers we wanted to listen to and had a schedule prepared accordingly. What we did not anticipate was the foot traffic at our booth that turned the two days into a huge rush! Thankfully, we didn’t miss out on keynotes and discussions like those by Caroline Hazlehurst, Samantha James, Tim Stevens and Julien Callede.

The discussion focused on important delivery issues faced by retailers, and ways to bring about the best customer experience in terms of last mile deliveries. The speakers also discussed how last-mile fulfilment is set to break or make businesses by 2020, as it will be the key ingredient to any retail business. All four panelists came out with the strategies incorporated and challenges faced by their own companies to provide a better understanding to other aspiring retailers.

Haighton Chris from shop direct threw light on the importance of tracking in providing a great customer experience. In order to provide reassurance to customers, Haighton recommends proactive communication that would constantly keep them in the loop. We could identify with his views because that’s one of the things LateShipment advocates as well.

Plenty of attendees were curious about the idea of getting refunds for shipping service failures through automatic refund claims, as they hadn’t received a single refund of the sort till date. This led to some great conversations with our logistics experts who spoke in detail about charting new shipping strategies and holding shipping carriers accountable for their performance. We could completely resonate with the carriers committing delivery errors affecting the last mile capabilities of retailers.

We got an opportunity to glimpse the retail landscape in Europe in addition to meeting some of the continent’s most successful retailers. It was great talking to them about our services and facilitating potential alliances. IRX 2018 has been one of the most successful and fun events we have attended so far, and we’d like to thank the organizers for making sure we were comfortable throughout our stay. Not only that, the organizers definitely knew how to throw a killer after party! We were able to sit back and relax after two fully packed days, with a good drink and some delicious food. Thanks for that too! We’re certain that we will be back with you for next year’s event. Looking forward to IRX 2019!

How to make the best of eDelivery Expo 2018

LMF Asia 2018: Where Last Mile Fulfilment Meets Customer Experience

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How to make the best of eDelivery Expo 2018

Joelah James — Tue, 20 Mar 2018 13:04:07 +0000

It’s that time of the year again! Europe’s largest ecommerce expo is about to hit the stands! Hosted at the NEC in Birmingham this year, from 21-22 March, eDelivery Expo 2018 is the event to watch out for. Into its fourth year since its inception, this year’s expo boasts over 90 speakers and 300 exhibitors. We’re getting ready to take part this year and are eagerly looking forward to the keynotes and panel discussions of several speakers from the retail industry like Julien Callede, Tim Stevens, Levi Young and Amy Saunders.

EDX 2018 has also organised several workshops for the attendees with famous retailers stepping in to offer their views on issues with international deliveries, impacts of robots and self driving delivery, and delivery aspirations and expectations for 2020. The main conference tracks bring in over four retailers from diverse backgrounds who will share their experiences with last mile challenges and logistics- there is one specifically focused on delivery featuring Tim Stevens, Caroline Hazelhurst, Samantha James and Robert Kulawik. Yet another highlight is the sponsor keynote on building state- of- the- art delivery programs by Raanan Cohen, the CEO of bringg.

The Expo is the best place to meet like minded people from different business spheres. Don’t miss out on this insight into how some of the major players in the game like Enclothed, Made.com and Green People, strategize their shipping. If retailers are to compete with the Amazons of the world, they certainly need some new tricks up their sleeve that will endear them to customers and carve out unique niches in the business world. EDX 2018 will present them with ample opportunities to have an up close and personal view of technologies that are out to transform the world of shipping. This year, EDX aims to throw light on how crucial the last mile is to businesses of every size. LateShipment is thrilled to have an opportunity to be an exhibitor at EDX 2018. Come meet us at Booth E71 and get great insights on optimizing your shipping!

P.s: Don’t forget to stay back for the killer after party!

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LMFAsia 2018: Where Last Mile Fulfilment Meets Customer Experience

Joelah James — Tue, 13 Mar 2018 13:44:24 +0000

The long awaited event of the year Last Mile Fulfilment Asia 2018 is finally here! Held in Singapore this year, LMFA is all set to blow the roof off the Asian retail landscape. The ecommerce industry in Singapore is currently blooming, making it the perfect host city for the retail event. Ecommerce today has evolved to an extent where providing a better last mile delivery to customers is not just a required process, but an uncompromisable experience on its own. Businesses both big and small now understand the necessity to address the quality of their last mile deliveries.

LMF Asia addresses the issue of retail and ecommerce businesses rebuilding their last mile strategies to gain a stronger presence in the global market. This event will host over a hundred exhibitors who will bring their unique last mile fulfilment solutions to the table. Singapore’s ecommerce revenue for 2018 is estimated to be over US $4 Billion, and that number is bound to grow exponentially in the years to come! Give your business an edge by winning customer hearts with an incredible last mile delivery experience. LateShipment is at LMF Asia to help your business optimize shipping and delight customers. Come talk to our shipping and logistics experts at booth A19! Click here to schedule a visit with us.

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Events Archives | Lateshipment.com

Will You Be at Freshworks’ E-Commerce Bootcamp 2020?

Here’s Why You Should Be a Part

Who Are These Sessions For?

Retail Leaders Who Should Attend

What You Will Learn

Featured Speakers

[COVID-19] Service Updates from FedEx, UPS, USPS, DHL, & Canada Post

1. FedEx Corp.

What You Need to Know

2. United Parcel Service (UPS)

What You Need to Know​

3. United States Postal Service (USPS)

What You Need to Know​

4. DHL International GmbH

What You Need to Know​​

5. Canada Post Corp.

What You Need to Know​​

6. Here’s How Your Business Can be Prepared

7. How LateShipment.com Can Help in This Crisis

Internet Retailing Expo 2018: Inspiration and Innovation in Birmingham

How to make the best of eDelivery Expo 2018

LMFAsia 2018: Where Last Mile Fulfilment Meets Customer Experience

What You Need to Know

What You Need to Know

What You Need to Know

What You Need to Know