Order
Management is the end-end solutions ecosystem of flowcharts and
transactions involved in order processing, inventory tracking, and
the integration of products in prime marketplaces to help businesses
create better customer experiences.
Organised:
There
is no room for error in business, and especially there is no room for
confusion. On the website a product cannot be listed as “available”,
when in fact the last item in the stock was sold 2 weeks ago. That is
major flaw. Order Management through its centralised hub checks to
see the stock of the inventory and upon finding sold
out
stocks, will update them automatically and list them as ‘sold out’ or
‘to arrive soon’.
Optimisation:
With
almost no need for manual intervention, order management platforms
are becoming the apple of the eye for businesses, as they are known
to operate autonomously and efficiently by reducing manpower and
bringing down the overall operational costs.
Efficient:
Order Management systems check for item duplication, and runs a
detailed search in all inventory hubs before pronouncing an item
unavailable.
Integration:
Integration
of embedded data systems in order management platforms will be able
to conceive prolific operational efficiencies. Since the order
management is docked to the accounting profile, there is no need to
manually make updates on individual or consolidated order summaries.
This will not only help you reduce resources on additional manpower,
but you will also be able to understand in real-time how your
inventory and tactics are working. The centralised data structure
will enable your order management to update regularly on your
website, Facebook store, and other linked marketplaces, the physical
stores, and the phone sales centres.
Data:
An
online transaction involves a tremendous amount of data. From search
history to payment information, the flow is layered and structured in
multiple loops. Between searches and actual payment being successful,
there are a good number of transactions that end up in the yet to be
checked-out shopping cart. This data, that is – the browsing history,
email information, customer information, payment details order
history, product data, vendor information, item cost, pricing
information on that day, discount (if any), inventory, channel sales
targets, operational expenses, all this data is held in the safe
reservoirs of an order management system which can be very
effectively used to target similar users, or to get a deeper
understanding of the user-base of a certain order.
Shipping:
As
it is said, what will an e-commerce business do without shipping, it
can be said what can shipping do with the involvement of a diligent
order management application. When customers want something, they
just want it. If something is not available on your website for a
good deal, they will move on to the next. At times, when you will
have to cut that mild sorry figure for the stocks not being available
concerning a particular item, order management platforms step up as
the pacifiers. They suggest another item for the user, a close match
to what the user was originally intending on buying and has it
shipped to them. Order management systems even alert the customers
via SMS and email, when an item becomes available.
Order
Management makes your business be in complete control of its
inventory, shipping, sales and purchase orders, and anything else
that helps heighten the experience for your customers.
Image:Internet
