The Post-purchase CX Mandate Knowing what’s coming and staying ahead of delivery and return-related issues is key to perfecting post-purchase.However, e-commerce post-purchase issues are nothing out of the ordinary...
Tag - Post-Purchase
Sashank Ravindranath
[Gorgias X Lateshipment.Com] Strengthening Customer Relationships With Post-Purchase Automation For 11 Key Events
Customer service in the post-purchase phase is really a hectic time for support teams. It is their time and opportunity to become sales agents, offering discounts to encourage repeat purchases, etc. However, due to the...
The Ultimate Handbook to Achieve Post-purchase Success with LateShipment.com and Zoho Desk
Customer service is an extremely critical function for any business and Zoho Desk is a powerful tool to help you orchestrate customer support flows of the highest quality to ensure standout customer experiences that...
How To Handle The Holiday Rush With Post-Purchase Order Tracking
The holiday shopping season means an entirely different thing for shoppers and merchants. For the latter, it’s not just about festivities, gift-giving, and visiting places but the busiest time of year, when they...
Package Delivery Satisfaction Ratings: Driving Customer Retention and Revenue Growth
The e-commerce landscape today is more competitive than ever. Consumers have more choices than ever when it comes to their shopping needs. Meaning, the customer experience (CX) has become a cornerstone of customers...
Use Cases for a Returns Experience Management Solution
In today’s e-commerce landscape, returns have become a huge deal.Recent research shows that the e-commerce return rate, which was 16% in 2022, now falls around somewhere between 20-30%. Just like choosing what...
Tips for a Great eCommerce Returns Process
What a journey has it been for e-commerce returns — From terrifying businesses with the presumption of being customer repulsive and a cost-center to becoming one of the most sought after services from a business...
3 Ways To Boost Post-Purchase Customer Experience And Loyalty With Yotpo And Lateshipment.com
Are you up for a simple exercise that will predict how successful your business will be? If yes, answer the following question. What measures do you consciously take to improve your customer’s purchase journey once...