Rohan Rinaldo Felix

I've traditionally been a poem-writer, but poems don't pay. I eat cereal for breakfast, but only sometimes. I eat insults for lunch and convert them into renewable energy.
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21 Articles
DHL vs FedEx vs UPS blog header
Parcel Audit and Shipping Refunds

DHL Vs. FedEx Vs. UPS: Shipping Carriers Compared

FedEx and UPS rate increase for 2022 blog header
Retail

FedEx & UPS Rate Increase for 2024

How to improve brand experience in the post-purchase phase blog header
Post-PurchaseRetailShopper Experience

How to Improve Brand Experience via Post-purchase Communication

Delivery Experience Management blog header
RetailShopper Experience

E-commerce Delivery Experience Management (DEM) to Drive Customer Delight

Porch pirates and package theft
Uncategorized

Porch Pirates: How to Handle Them and Prevent Package Theft

How to deal with shipping delays blog header
Uncategorized

How to Deal With Shipping Delays

Money-back guarantee and Why retailers shouldn't fall prey to shipping refunds
Uncategorized

Shipping Carriers’ 100% Money-Back Guarantee Policies and Why Avoid Signing Refund Waivers

The real cost of late deliveries blog header
Shopper Experience

The Real Cost of Late Deliveries & How to Deal with Them

Freshworks E-Commerce BootCamp
Uncategorized

Will You Be at Freshworks’ E-Commerce Bootcamp 2020?

6 Ways to Improve a Customer's Post-Purchase Delivery Experience Header
Shopper Experience

6 Ways to Improve a Customer’s Post-Purchase Delivery Experience

Uncategorized

LateShipment.com: Integrations for a Better Last Mile

Last-Mile Customer Satisfaction
RetailShopper Experience

Improve Customer Satisfaction With Data-Driven Last-Mile Insights