Automated Purolator Claims for superior last mile delivery
Purolator like most shipping carriers provides a money back guarantee for service failures including late delivery, damaged, lost and 50 others. Constantly analyzing shipping invoices and filing claims for service failures can be laborious when you have a business to run.
Having an automated claim process in place can help your business save up to 20% of your shipping spend through refund claims. Holding shipping carriers responsible for service failures also results in receiving better performance from them.
Claim Purolator refunds for these
50+ service failures
- Late Delivery
- Damaged Shipment
- Lost Shipment
- Incorrect Residential Surcharges
- Address Correction Charges
- Incorrect Dimensional Weight Pricing
- Void Shipment
- Additional Fuel Charges
- Duplicate charges
- …and 50 more.
Purolator refunds policy for businesses
If Purolator delivers a guaranteed Courier Shipment after the applicable guaranteed delivery time on the applicable guaranteed delivery day, Purolator will, upon request by the Customer, refund or credit (at Purolator’s option) the Service Rate and Taxes (excluding any Additional Charges and Customs Clearance Charges) paid by the Customer to Purolator in respect of the Shipment (see “Refunds for Purolator Service Guarantees”). If Purolator cannot deliver a guaranteed Courier Shipment on the applicable guaranteed delivery day, delivery will take place by End of Day on the business day specified by Purolator.
Purolator reserves the right, at its sole discretion, to refuse a request for a refund or credit of shipping charges for any Shipment, when such request is made by any party other than the payer of the shipping charges. To obtain a refund or credit where applicable in accordance with Purolator’s service guarantee(s), Customers should call the telephone number on their invoice and be ready to provide their Bill of Lading number. Purolator must receive a request for refund or credit in respect of a Shipment to which a delivery service guarantee applies within 45 calendar days after Purolator’s acceptance of the Shipment for carriage
4 reasons your business needs an automated claims process
Audit Your Purolator Invoice Automatically
Analyze your invoice automatically and identify more than 50 service failures which are eligible for a complete refund
Save Up To 20% On Shipping Spend
Claim Purolator refunds automatically for eligible failures and instantly reduce your shipping spend by up to 20%
Access Actionable Reports
Make smart shipping decisions with actionable reports on service type distribution, carrier performance, shipping spend and more.
Ensure Better Carrier Performance
Hold your carrier accountable for their performance through regular audits and give your customers excellent last mile experiences.
Start claiming refunds in less than 2 mins!
Simply create your account with your email. Add one or more shipping carriers you use to automatically recover refunds.
Try now at zero out-of-pocket cost. No credit card required. Cancel anytime.
Frequently Asked Questions about Purolator refund claims
You can file Purolator Claim by submitting an online form here. To have an automated claim process Sign Up with LateShipment.com and automatically file a claim for eligible refunds.
Yes, Purolator provides a refund for late delivery. The claim submission has to be made within 180 days.
No, only the shipper can request a refund claim.