Turn one-time shoppers into your brand’s BFFs

LateShipment.com is a post-purchase automation platform built for –

Offer superior CX throughout delivery & returns and effortlessly recover refunds for shipping errors by carriers.

Drive savings and efficiency in shipping with automated refund recovery and last-mile logistics intelligence.

Thousands of businesses across the globe trust LateShipment.com

Get set up for post-purchase success!


5-25% savings on shipping

Effortlessly claim refunds for late deliveries, lost & damaged packages, and more from your carriers.


Drive up to 12% repeat purchases

Smartly leverage post-purchase touch points and memorable customer experiences to drive repeat purchases.


Cut post-purchase queries by half

Save support hours with automated order status updates, self-serve order tracking page, and easy returns.

The ultimate post-purchase Suite

Unleash your post-purchase potential

From delightful delivery and return experiences to automated refund recovery, drive everything post-purchase from one place with our unified cloud solution.

We are receiving huge shipping refunds in our invoices which we did not have the time and resources to recover, and the powerful reports have helped us understand our shipping operations better. Our customers can also track their packages using LateShipment.com’s branded tracking page, thereby helping us create a wonderful last-mile experience.

Shane Brown
– IT/Marketing, Cosmetics wholesale distributor and retailer

Parcel Audit and
Shipping Refunds

shipping spend is LOST to service failures and billing errors by carriers

Easily recover what carriers owe you

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    An audit system that identifies 50+ carrier failures

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    Auto claim submission that ensures maximum refund recovery

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    Insightful reports on carrier spend and performance

We use LateShipment.com to retrieve refunds of our late postage through Canada Post. Basically, free money and the best part is it’s totally automated.

Tim Ray
– CEO, Gourmet meat distributor

Delivery Experience

1 in 3
customers abandon a brand after a poor delivery experience.

Deliver delight with every shipment

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    Brand-building tracking experiences

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    Real-time order updates that win your customers’ hearts

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    Proactive delay prediction & personalized support

The system is easy to use and navigate. The dashboard loads quickly with all shipment information in one location. No more logging into separate carrier accounts to check status.

Crystal Farmer
– Direct mailing services

Returns Experience

of shoppers won’t shop again after a complicated return experience.

Make returns as seamless as shopping

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    Returns made easier than ever with self-service

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    Manage returns support-free with automation

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    Live return tracking your customers will thank you for

I wish I had signed up for this
years ago!

Dawn Kuhse
– Promotional products & apparel brand

100+ Million packages tracked this year

Saved by our customers every minute
Types of service failures caught
Our biggest refund check to date
Accurate delay predictions made

We seamlessly integrate into your ecosystem

Free for 21 days

Your guide to everything post-purchase



How Does the Lateshipment.com Post-purchase Success Suite Work? Read On »

More Blog Posts »


2022 State of Holiday Shipping in the U.S.

An on-time delivery performance analysis and forecast report for UPS and FedEx for the 2022 Holiday Season.  Read On »



Tactics to help you step up your post-purchase game this holiday season and beyond Read On »

More Webinars »

LateShipment.com in the press

LateShipment.com in the press

Still have questions? We’re all ears.

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