Introducing 
92%
of shoppers say they will buy again if
the returns process is easy
92% of shoppers say they will buy again if
the returns process is easy
Your brand’s returns experience holds incredible power to boost your bottom line and create
loyal customers for life. Redefine returns as a growth driver for your business.
Take delight beyond the buy button with
seamless, flexible returns
A customizable, on-demand return portal makes the return experience fast and easy for your customers with zero interactions with your support agents.
Proactive updates on returns requests, via automated email and SMS status notifications keep customers in the loop effortlessly.
A tracking page, that not only provides transparency around return status but offers a one-of-its-kind live package tracking capability, eliminates customer anxiety about the whereabouts of their package.
There’s more beyond the buy button than just returns.
A sale is not the end of your customer journey but the start of a relationship. Your post-purchase experience holds the power to make or break that relationship. Create lifelong customers with incredible post-purchase experiences.
Plans and Pricing
Build a better post-purchase to drive retention, revenue, growth and savings.
Whether you’re looking to transform returns or level-up your post-purchase game,
we have an affordable solution for you.
The Ultimate Post-Purchase Success Suite
Delightfully seamless post-purchase experiences,
and savings.
Management
Management
Shipping Refunds
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+
+
Management
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Shipping Refunds
100 free returns
Included with all plans
24/7 Chat, Email and Phone Support
Stringent Data
Security
Individualized
Onboarding and Training
Dedicated Customer
Success Manager
FAQ
On the standard plan, you will have 50 free returns credited to your account as trial. On the Ultimate Post-Purchase Success Suite, 100 free returns are credited to your account as trial. Your trial will kick off only after you have set up your account with features essential to start managing your returns. On exhausting the last free return, you would need to upgrade to a paid account to continue having access to the features on your account. The trial gives you full and free access to every feature included in the plan except SMS notifications. Automated SMS order notifications carry an additional per-SMS charge.
Our pricing starts with a fixed fee of $7 for 14 returns. Every additional return from thereon will be calculated at $.35 per return.
For example:
Let’s say you’ve had 30 returns in a month. Your fee for the month would be:
7$ (for 14 returns) + $0.35 * 16 (additional returns) = $ 12.6
If you’ve had 14 or less returns in a month your fee for the month would be:
A fixed fee of $7
The Ultimate Post-Purchase Success Suite combines Delivery Experience Management, Parcel Audit and Shipping Refunds, and Returns Experience Management to offer a comprehensive post-purchase solution for businesses. On this plan, returns are only charged at $0.35 per return (the fixed fee of $7 included in the standard plan has been waived off.), D.E.M is charged at $0.05 per shipment tracked (as opposed to $0.07 for just Delivery Experience Management) and 35% of refunds recovered (as opposed to 50% for just the Parcel Audit and Refunds Plan). This adds up to significant savings over time.
As part of our early launch offer, there are no feature restrictions on any of our plans. Both standard and the post-purchase value bundle gives you full access to every feature during the trial and after you upgrade to a paid account.
Note: Automated SMS order notifications carry an additional per-SMS charge.
With the exception of SMS Notifications, the cost covers all features on both plans. SMS notifications carry additional charges.
If you select the standard plan:
In addition to your current pricing i.e $0.07 per shipment tracked, Returns Experience Management will be charged at a fixed fee of $7 for 14 returns. Every additional return from thereon will be calculated at $.35 per return.
If you select The Ultimate Post Purchase Success Suite:
D.E.M is charged at $0.05 per shipment tracked (as opposed to your current pricing of $0.07), Returns Experience Management is only charged at $0.35 per return (the fixed fee of $7 included on the standard plan will be waived off), and 30% of refunds recovered (as opposed to 35% on just the Parcel Audit and Refunds Plan). We would strongly recommend this plan to drive maximum savings over time.
In addition to your current pricing i.e $.05 per shipment track plus 30% of refunds recovered, Returns Experience Management will be charged at only $.0.35 per return. (the fixed fee of $7 included in the standard plan will not be applied.)
Still have questions? We’re all ears.
