Introducing 
Powering Post-purchase Success for 4000+ E-commerce Brands of all sizes, worldwide
Why use LateShipment.com’s
DEM platform
How LateShipment.com’s DEM Platform powers
post-purchase CX success
Track shipments in real-time across carriers you use; get predictive alerts for shipments facing delays
Stay on top of daily deliveries and proactively resolve delivery issues on our purpose-built customer support dashboard
Proactively identify and communicate with customers facing critical delivery issues
Automate order status notifications via email or SMS throughout the order delivery lifecycle
Build brand-consistent and beautiful order tracking pages for your customers; on your custom domain
Embed “Track My Order” widget on your website and shipping emails to make parcel tracking self-service
Increase sales with marketing campaigns & product recommendations on tracking pages
Reduce returns by providing relevant product usage information on order tracking assets
Trigger proactive alerts on your helpdesk for shipments facing critical delivery issues
Get latest order status info inside your helpdesk to enable reliable and faster resolutions
Capture your customers’ Delivery Satisfaction (DSAT) rating after every order delivery
Monitor the average DSAT scores of customers to optimize shipping & delivery process
Start using LateShipment.com’s DEM platform
in 3 simple steps
Create your Lateshipment.com account
Simply create an account with your email id and password to get started with our DEM platform set up.
Pick & connect shipping carrier(s) you use
Add your shipping carrier credentials to start tracking parcels in real-time and get predictive alerts for parcel delays.
Enable features without any coding hassles
Follow the on-screen instructions to activate SMS and email notifications, build branded tracking pages and more.
Other benefits of LateShipment.com you can’t ignore
Save up to 20% on Shipping
With our Automated Shipping Audit and Refunds solution, save up to 20% on your shipping bills by claiming refunds for 50+ service failures and billing errors that include Late Deliveries & Incorrect Surcharges Learn More
Shipping Analytics & Reports
Gain actionable insights about your shipping spend, your shipping carriers’ delivery performance across service types and geographies that enable data-driven decisions to make shipping both cost and operationally efficient
LateShipment.com Integrations to give you post-purchase superpowers
Monitor parcels in real-time, proactively resolve delivery-related customer issues and effectively
engage with customers to deliver memorable post-purchase experiences
Monitor in-transit shipments in real-time and get predictive alerts for parcels facing delivery delays. Build brand-consistent order tracking experiences. Audit shipping invoices & recover refunds to save up to 20% on shipping costs.
Get predictive alerts for parcels facing delivery issues and proactively fix them before customer impact. Send automated order status notifications. Build branded order tracking experiences for your customers.
Proactively resolve delivery issues with predictive alerts for parcel delays. Send automated order status notifications. Build branded tracking experiences. Increase sales with marketing campaigns on tracking pages.
Trigger automated tickets for delivery-related customer issues. Enable agents with order tracking information within your Helpdesk to help them proactively resolve customer issues with faster resolution times.
Proactively resolve delivery-related customer issues and send automated order status notifications. Enrich customer information with their overall delivery satisfaction ratings. Build brand-consistent order tracking experiences.
Send brand-consistent shipping transactional emails to customers for multiple order delivery events. Increase sales with product recommendations and campaigns on shipping emails. Capture delivery experience feedback.
Building a memorable post-purchase CX on your
e-commerce store starts here.
Have questions? Let’s Talk!
