Delightful customer journeys beyond the buy button

Your customer journey does not end with the buy button. Delivery Experience Management is everything you need to create delightful delivery experiences for every shopper, every time.

“Very user friendly”

“Signing up was so simple”

“Fully automated”

No credit card | No code

Thousands of businesses across the globe trust LateShipment.com

D.E.M
Using Lateshipment.com has given us a great deal of confidence in engaging with our customers. Not just that, your product also enables us to build our customers’ confidence in us.

– Nexbelt

We’re receiving huge shipping refunds in our invoices which we did not have the time or resources to recover, and the powerful reports have helped us understand our shipping operations better. Our customers can also track their shipments using LateShipment.com’s branded tracking page, thereby helping us create a wonderful last-mile experience.

– Beauty Solutions

Your post-purchase action(able) plan

Identify shipments facing issues at a glance
  • Real-time shipment dashboard
  • Predictive incident alerts
Resolve critical shipping incidents before they happen
  • Automated ticket creation
  • Support team dashboard
  • Proactive engagement
Leverage tracking moments to drive 25% repeat sales
  • Custom branded tracking page
  • Personalized product recommendations
  • Product promotions
Reduce delivery enquiries by 70% with real-time updates
  • Self-serve tracking widget
  • Automated shipping notifications
  • Email marketing tool integrations
Decode customer sentiment and engagement
  • User engagement metrics
  • Delivery satisfaction ratings
  • Carrier performance scores

The perfect delivery experience
does not exists!

We crafted THE perfect delivery experience, so you can not just meet
but exceed your customers’ expectations.

Effortless shipment visibility

Know more, without the effort.

We make it ridiculously easy for you to keep a watch on your packages in transit and identify issues around package deliveries. Your dashboard gives you a 360-degree view of all your shipments in transit across all your carriers, grouped by delivery events or exceptions, allowing you to dig deeper where needed.

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Real-time data

View real-time shipment data across carriers, services and locations on a single unified dashboard.

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Predictive analytics

Delivery delays identified for you well before they happen, allow you to take preemptive action before customer impact.

Proactive delivery issue resolution

Be awesome, even when your
shipping carriers disappoint.

Delivery issues are inevitable even with the most efficient carriers. While you do not have control over such events, you can step in before customer impact and proactively address them, thereby instilling confidence in your customers.

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Automated ticket creation

Automatically have tickets triggered to your helpdesk system for critical delivery events so your support agents can dive in where needed.

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Support team dashboard

A dashboard exclusively designed to help your support agents easily spot shipments that may require attention and initiate contextual email communication with customers.

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Proactive engagement

Automated notifications to customers for critical delivery events and flexibility to send custom emails tailored to that specific customer or situation helps revive customers’ trust in the brand.

Tracking moments that convert

Branded tracking experiences that bring in the moolah.

Customers track their packages often – way too often. Now, that’s valuable time with your customers you cannot miss. Fully utilize these tracking moments to build your brand, upsell, cross-sell and convert the page into a marketing channel on it’s own – all while putting a big smile on your customer’s face with live updates of their package.

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Custom branded tracking page

Turn your tracking page from boring to branded and beautiful – select from our pre-designed tracking page styles and simply add your brand elements or completely customize the look and feel of the page with our no-code custom page builder.

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Personalized product recommendations

Make your tracking experience more than just transactional by having product recommendations personalized for every customer, be it on their tracking page or their delivery-related email notifications.

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Product promotions

Double your chances at driving repeat sales by running offers, sale, or marketing campaigns on your tracking page and transactional emails.

Seamless delivery status notifications

Replace angry WISMO calls with delightful self-serve tracking.

Customers’ anticipation is at it’s peak when they are waiting for their packages – we’re sure your support agents can’t agree more. So, keep your customers in the loop about the whereabouts of their order with proactive communication and free up your support time to focus on more pressing issues.

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Automated shipping notifications

Keep your customers informed at every event of their package journey via automated email and SMS notifications.

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Email marketing tool integrations

Seamlessly integrate with your email marketing tools to automate shipping related notifications to your customers.

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Order tracking widget

Add an order tracking widget anywhere on your website and your customers can track their package anytime, all by themselves, with just an order ID.

Actionable data and insights

See what’s working.

We don’t just help you deliver phenomenal experiences but also help you understand whether all that money, time and effort spent on shipping is working in your favour or not. We capture customers’ delivery experience ratings, decode customer actions post-purchase and evaluate your carriers’ performances to help you perfect your post-purchase strategy.

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User engagement metrics

Measure how your customers are engaging with your brand post-purchase via your tracking page, emails and SMS notifications. Know what your most effective channels are.

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Delivery satisfaction ratings

Know from your customers the experience your brand delivered. Consistently direct efforts to improve CX post-purchase, and get those 5 stars ratings that promote brand credibility.

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Carrier performance scores

Review your carrier choices based on our detailed assessment of how your carrier’s delivery performance fares against service-specific delivery standards.

LateShipment.com integrations that
give you post-purchase superpowers

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Shipping
Carriers

Monitor in-transit shipments in real-time and get predictive alerts for parcels facing delivery delays. Build brand-consistent order tracking experiences. Audit shipping invoices & recover refunds to save up to 20% on shipping costs.

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Order Management
Systems

Get predictive alerts for parcels facing delivery issues and proactively fix them before customer impact. Send automated order status notifications. Build branded order tracking experiences for your customers.

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E-commerce
Platforms

Proactively resolve delivery issues with predictive alerts for parcel delays. Send automated order status notifications. Build branded tracking experiences. Increase sales with marketing campaigns on tracking pages.

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Helpdesk
Solutions

Trigger automated tickets for delivery-related customer issues. Enable agents with order tracking information within your Helpdesk to help them proactively resolve customer issues with faster resolution times.

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CRM
Solutions

Proactively resolve delivery-related customer issues and send automated order status notifications. Enrich customer information with their overall delivery satisfaction ratings. Build brand-consistent order tracking experiences.

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Email Marketing
Tools

Send brand-consistent shipping transactional emails to customers for multiple order delivery events. Increase sales with product recommendations and campaigns on shipping emails. Capture delivery experience feedback.

The ultimate post-purchase Suite

Do bigger things with your post-purchase

Don’t stop with a great delivery experience. Go all out with our post-purchase excellence cloud. It combines stellar delivery experiences with easy, seamless returns – all while significantly reducing your shipping spend by auditing your invoices and recovering eligible refunds from your carriers.

© 2024 Lateshipment Inc. All Rights are Reserved.

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