Introducing 
Covid-19 Edition
2020 State of Holiday Shipping in the U.S.
Why this report?
This report aims to narrate the findings from an unbiased performance trend analysis of UPS and FedEx in the United States, from an on-time delivery success standpoint in retail parcel shipping.
We analyzed verifiable shipment data collected from millions of e-commerce packages tracked by LateShipment.com during the 2019 Holidays, Pre-pandemic period (Jan – Mar 2020) and Pandemic period (Apr-Oct 2020). This report also covers predictions, trends and insights from a shipping standpoint during the 2020 Holiday season.
Key Highlights
- During the pandemic (April 1st to Oct 31st 2020), shipments headed to New York through FedEx faced a delay rate of only 9.4% while UPS faced a delay rate of 14.9%
- During the pandemic, premium-priced UPS Next Day Air service faced a package delay rate of 11.1% while FedEx Overnight service faced a delay rate of 14.4%
- Based on the trends observed, the average package delay rate during the 2020 Holiday season may range between 14% and 18%
- Densely populated urban cities like New York and California to face record package delays, even as high as 25% to 30% during the 2020 Holiday season
This report further explores the big CX gap that exists post-checkout, along with strategies
to improve post-purchase delivery experience in online retail.
Who can use this report
- Retail
Merchants
If you’re a retailer, this collection of delivery performance metrics for FedEx & UPS, along with relevant insights specific to your industry stand to help you when taking data-driven supply chain decisions to make shipping both cost and operationally efficient. Also discover how to improve your post-purchase CX.
- Journalists, Bloggers
and Industry Experts
If you have a specific interest in e-commerce retail and retail logistics, this report aims to equip you with unbiased insights, from an on-time delivery performance standpoint for FedEx & UPS in the U.S. – an area that remains starkly devoid of neutral data sources without shipping carrier affiliations.
LateShipment.com in the press
