6 Ways to Boost Revenue, Improve CSAT Scores and Reduce Returns After an Order has been Shipped
Shipped orders spend 3-5 days in transit. During this phase customers are highly engaged and interact at least 6-8 times with a brand, making the “post-purchase” phase an essential, yet often neglected, stage of the eCommerce customer journey. Great post-purchase customer experiences can help increase profits by anything from 25% to 75%.
During this talk, come learn how-to:
- Strengthen customer relationships during the post-purchase customer journey
- Proactively reduce up to 70% of customer enquiries around delivery (WISMO requests)
- Boost repeat purchase rates by 3x by leveraging order tracking moments
- Reduce returns besides optimizing it to increase loyalty and retaining revenue
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