Introducing 
Begin your post-purchase success journey now
Whatever your business size, shipping volumes or carrier choices we have you covered.
The Ultimate Post-Purchase Success Suite
Drive delightful post-purchase experiences, maximum
savings on shipping and everything in between.
Shipping Refunds
Management
Management
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Shipping Refunds
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Management
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Compare all features
Compare all features
Included with all plans
24/7 Chat, Email and Phone Support
Stringent Data
Security
Individualized
Onboarding and Training
Dedicated Customer
Success Manager
FAQ
The trial includes 50 free returns and 21-day unlimited access to Delivery Experience Management and Parcel Audit & Shipping Refunds.
Note:
- We will audit all your invoices for surcharges, billing errors, late deliveries, etc, and also submit eligible claims at no cost. You will only be charged on refunds recovered at 30% of refunds claimed on your behalf.
- SMS notifications: Automated SMS order notifications carry an additional per-SMS charge.
Based on your location, you’re charged a cost for every SMS sent from your account. Here below is the pricing we follow:
| Region | Pricing |
|---|---|
| Canada | $0.03 |
| United States | $0.03 |
| UK and Europe | $0.05 |
| Others | $0.04 |
LateShipment.com simply charges only 35% of money we successfully recover for you, which thereafter is billed monthly to you. Here is an example of how we get paid. If we collect refunds that total $500 for a month, LateShipment.com will charge you $175 for that month. This gives you a net gain of $325. We call it a win-win! Every other feature that we offer comes with no cost to you.
It is not mandatory to add your credit card details at the time of signing up. You may skip that step. We bill for the refunds that we recover on your behalf only after verification and reconciliation of the credits that have been added to your account. LateShipment.com will bill you for a portion of the claim, only after verifying that approved credits are reflected in your account. Some examples of payment methods include: Credit and debit card payments, bank transfers and checks.
The Returns Experience Management plan gives you 25 free returns to explore everything it has to offer. On exhausting all of your free returns, pricing shall be applicable in the following manner:
Our pricing starts with a fixed fee of $7 for 14 returns. Every additional return from thereon is calculated at $.35 per return.
For example:
Let’s say you’ve had 30 returns in a month. Your fee for the month would be:
7$ (for 14 returns) + $0.35 * 16 (additional returns) = $ 12.6
If you’ve had 14 or fewer returns in a month, your fee for the month would be:
A fixed fee of $7
Successful refunds are credited directly back to you by your shipping carrier. Depending on the shipping carrier and payment method you use, refunds are usually credited towards a future shipping invoice or back to your original payment method. LateShipment.com periodically verifies whether approved refunds have been credited back to your account and updates your dashboard with this information.
In order to start auditing your shipping invoice and filing refund claims, your online billing system with your shipping carrier should be enabled. Thereafter, LateShipment.com reads the most latest invoice received from your shipping carrier and initiates the audit and refunds process. It usually takes under 2 weeks to receive your first refund.
The Ultimate Post-Purchase Success Suite combines Delivery Experience Management, Parcel Audit and Shipping Refunds, and Returns Experience Management to offer a comprehensive post-purchase solution for businesses. On this plan, returns are only charged at $0.35 per return (the fixed fee of $7 included in the standard plan has been waived off.), D.E.M is charged at $0.05 per shipment tracked (as opposed to $0.07 for just Delivery Experience Management) and 30% of refunds recovered (as opposed to 35% on just the Parcel Audit and Refunds Plan). This adds up to significant savings over time.
With the exception of SMS Notifications, the cost covers all features (including Personalised Email Notifications). The SMS notifications are charged additionally.
